With this plan, Pawsome Pets New York will replace a collar and/or harness (reversible or adjustable) for a larger size one within 9 months from the purchase date. In our experience, most puppers are fully grown after 9-12 months! The PGPP is only available for U.S. and Canada customers. Only reversible or adjustable harnesses and collars purchased directly through www.pawsomepetsnewyork.com are eligible for PGPP coverage. The PGPP must be added at the time of purchase, and it is fully transferable in case you buy the product for someone else or someone else gifts it to you.

If you want to protect all items purchased, then you must get a PGPP for each of them; however, you can get one PGPP and use it for any of the items. For example, if you buy 3 harnesses and 3 collars, you can purchase a total of 6 PGPPs (one for each item) or you may purchase one Harness PGPP and one Collar PGPP and use it for any harness or collar bought.

Harnesses: USD$12.99 per each harnessCollars: USD$7.99 per each collar

All claims must be made within 9 months of purchase.

We donate all returned items to local charities and shelters that can put them to use.

You are responsible for shipping the item to be replaced back to Pawsome Pets New York. When received, Pawsome Pets New York will ship the larger item to you at no additional cost using First-Class mail.

You will receive the larger item in the same pattern originally purchased. For example, if you bought a small adjustable harness with the PGPP and your puppy outgrew it, we will exchange it for the same the harness in a larger size.

Pawsome Pets New York will replace the reversible or adjustable harness or collar only once. The plan will then be considered fulfilled and no other exchanges/returns will be accepted.

Please reach out to us directly at hello@pawsomepetsnewyork.com to start the process and check inventory.

If this happens, you will be able to choose a different pattern from the same collection. For example, if you originally bought a reversible harness, you can choose from any other reversible harness.

No, the PGPP is only designed to replace the harness or collar due to growth.

You must return the current collar and/or harness to the warehouse address adn we will receive our email.The collar or harness must be in wearable condition. Items with major tears, cuts, or damage will not be replaced. Normal wear/tear is acceptable and, in fact, expected! The PGPP is not intended to replace damaged items because of biting or other intentional physical harm.

If you choose not to upgrade your harness or collar within 9 months, please message us at hello@pawsomepetsnewyork.com and we will issue a code for the credit value of the PGPP plan that can be applied towards your next Sassy Woof order!

No refunds will be issued; however, we can generate a code for the credit value of the purchase plan to be used at www.pawsomepetsnewyork.com within 9 months from the date of purchase.

Pawsome Pets New York reserves the right to change these terms and conditions at any time without prior notice. Such changes, modifications, additions, or deletions to the PGPP's terms and conditions of use shall be effective immediately upon notice, which may be given by any means including, but not limited to, posting new terms and conditions on the Site. In the event that any changes are made, the revised terms and conditions shall be posted on this website as soon as possible. Please check the latest information posted herein to inform yourself of any changes.Pawsome Pets New York may terminate, change, suspend or discontinue any aspect of this plan.