Before starting your return, please ensure that the items sent back must be brand new, unwashed, and hair-free. All items sent back must be brand new, unwashed, and hair-free. Sassy Woof will not exchange or return any products that were damaged as a result of chewing or biting. We will gladly accept returns and exchanges within 30 days of delivery.Upon mailing back your product(s), please include a note with your order number. Also indicate if you would like to return your item or exchange it for a different pattern or size.We recommend you put tracking on the package to ensure it arrives back to our warehouse.

You will receive our wwarehouse adresss by email.Once your return or exchange is received, inspected, and approved based on our policy above, please allow 2-5 business days for processing. If you request a return, credit is applied to your original form of payment usually within 24-48 hours. If you request a exchange, please email us at hello@pawsomepetsnewyork.com to ensure that we still have stock left of the size/item you are requesting.EXCLUSIONS: All sales of custom products and Made-to-Order items including our Dog Treats, and Human Apparel are final and not returnable. All items marked FINAL SALE on the product page will not be returnable.

Customers are responsible for any and all associated shipping costs to mail back any returns/exchanges. We recommend USPS (for U.S. orders) or your local courier (for international orders) as those are typically the most cost-effective options, but you may use the courier of your choice. We also recommend you put tracking on the package to ensure it arrives back to our warehouse. Sassy Woof does not provide free return labels.

We will accept returns/exchanges for up to 30 days after purchase. Items must be postmarked back to us within 15 days of purchase.

We are proud to offer U.S. standard shipping on all products, always. Most orders take 5-7 business days to process and leave our warehouse and an additional business days to arrive. Additional shipping options are available at checkout for an additional cost through UPS.

Most orders take 5-7 business days to process and leave our warehouse. Delivery time may vary depending on where you are located, but generally take about 5-7 business days for U.S. orders and 7-21 business days for international orders.Shipping may take longer due to the impact of COVID-19 and the holiday season. Packages may take additional business days to arrive. All couriers including USPS are currently experiencing delays with shipping and updating tracking information.Made-to-order items (selected Human Apparel products, which are denoted on the product page) can take 2-3 weeks to arrive. You do not need to purchase a faster shipping option at checkout for these products as the standard shipping time above applies. These items ship from a different warehouse and we cannot control the shipping speed. As a reminder, these items are unable to be returned or exchanged.

We offer a flat rate of $14.99 USD for all shipments to Canada for orders up to $99.99 USD. Free shipping is avaliable for orders $100+ USD. Shipping Time from the US can vary from 7-21 business days.

Yes! We ship worldwide to most countries. Shipping costs and timeframe depends on the country, but typically takes between 7-21 business days to arrive once it leaves our warehouse. We are not responsible for shipping delays outside of our control.

Depending on where you are located, your country may charge additional fees on products shipped from the U.S. Sassy Woof is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs.

For the following countries, we offer a flat rate fee of $19.99 USD for shipping for orders up to $149.99 USD and FREE Shipping on orders $150+ USD:Australia, Croatia, Czech Repbulic, Denmark, Germany, Iceland, Italy, Ireland, Netherlands, Norway, Poland, Singapore, Slovakia, Spain, Sweden, Switzerland, United KingdomFor all other countries, the shipping cost depends on your exact location and is calculated at checkout. Most packages take 7-21 business days to ship once it leaves our warehouse, but faster shipping options are available on the checkout page for an additional cost.Shipping may take longer due to the impact of COVID-19 and the holiday season. Packages may take additional business days to arrive. All couriers including USPS are currently experiencing delays with shipping and updating tracking information.

Pawsome Pets New York is not immune to the extensive and systemic delays that are currently affecting the entire shipping network. Although we adhere to our promise to pack and ship products quickly, there are serious unprecedented delays after the item is picked up by our shipping partners. We understand there is great concern and angst about these significant hold ups.We now know that packages are being marked as delivered, despite not being delivered to customers. This is a systemic problem that is affecting the entire shipping industry. Unfortunately, we are unable to expedite the process or file a claim since it is affecting a majority of packages. We are only able to see the same tracking information that you can, but have compiled a list of some frequently asked questions below.

We are currently seeing packages being delivered up to 14 days after being marked as delivered. This is happening very often and unfortunately, tracking information is currently very unreliable. However, in most instances, the package gets delivered after a few days. Please be sure to check with your concierge or neighbors to make sure it was not inadvertently dropped off in their mail boxes. Please reach out to us at hello@pawsompetsnewyork.com if the package has not arrived after 14 business days.

Although we can never guarantee a delivery date, we do recommend private couriers such as UPS or FedEx to guarantee faster transit times. There will be an option at checkout to pay for these services. We ship all of our packages using USPS unless a different option is selected and paid for at checkout.

If you are like us, you rely on tracking to see the status of your package. However, all couriers have modified their tracking to show less or information that is not current. We have seen packages that are delivered, but continue to show “In-Transit” for many days after. We have also seen the reverse situation where a package shows as “Delivered” but does not physically appear for days. Rest assured that we are monitoring the progress of these packages; however, there is little that Sassy Woof can do to push them closer to you.